📢 Important Update for Simtek Sensor Pre-Order Customers 🚀

by Brady Simpson May 13, 2023

Simtek Sensor Pre-Order Customers

We are pleased to inform you that the first batch of 50 Simtek Sensors is now ready for shipment and will be dispatched to you starting next week! Shipments will dispatch according to chronological order, so customers who ordered first will receive their shipments first.

The Simtek Sensor has undergone extensive development and testing to ensure top-notch quality and performance. Our team has dedicated significant time and effort to create a product that redefines sensor technology, offering exceptional accuracy, reliability, and versatility.

As a pre-order customer, your trust and support have been instrumental in our progress. We sincerely appreciate your patience.

Here's what you need to know about the shipping process:

Order Fulfillment: We are currently preparing the first batch of 50 Simtek Sensors for shipment. Each sensor will undergo a final quality check before leaving our facility to ensure it meets our rigorous standards.
Shipment Date: Starting next week, we will begin dispatching the sensors in the order they were received. You can expect to receive your tracking information via email within the next few days.
Delivery Timeframe: Delivery times may vary depending on your location. We have partnered with reliable courier services to ensure prompt and secure delivery. Please allow for reasonable transit time, and if you have any concerns about the delivery process, feel free to contact our customer support team.
Regular Updates: We understand your eagerness to receive your Simtek Sensor, and we will provide regular updates on the shipment process. You will receive email notifications, including tracking information, to keep you informed every step of the way.
Customer Support: If you have any questions or concerns, our customer support team is here to assist you. Please reach out to us through our website or by replying to this email.

Unfortunately, we have encountered an issue with our test jig that is currently preventing us from testing the remaining units.

The test jig issue arose after we had successfully completed testing on the first batch of 50 units, which are now ready for shipment. However, we are actively working day and night to resolve the problem and expect the test jig to be back up and running later this week. In the meantime, we are expediting the shipment of replacement parts required to fix the test jig.

We will continue to keep you updated on the progress of the test jig repair. Our team is working diligently to minimize any further disruption and resume shipments as soon as possible. We greatly appreciate your understanding and patience during this time.

We sincerely apologize for any inconvenience or delay this may cause. As a company dedicated to delivering high-quality products, we are committed to ensuring that every Simtek Sensor meets our rigorous testing standards before it reaches your hands. Rest assured, we are doing everything possible to rectify the situation promptly and resume the testing and shipment process for the remaining units.

We appreciate your patience and support throughout this journey. The first batch of Simtek Sensors represents our shared passion for innovation, and we are confident that you will be pleased with its performance and capabilities.

Thank you once again for your trust and support. We are excited to embark on this next phase together and look forward to hearing your feedback on the Simtek Sensor.

- Simtek Team