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Simtek Product Refund Policy

We have worked hard to create a product you will love. We realize the product you receive from Simtek may not be exactly what you expected. Should this rare occurrence take place, the original purchaser of the product may return all devices purchased in the original transaction, in their original condition, with the original receipt and packaging, within 30 days of the date of delivery to the original retail purchaser and Simtek will exchange it or provide a full refund of the original purchase price at Simtek Inc.’s discretion. We may first try to remedy the situation by repairing, replacing or otherwise making good on our goal of delivering exceptional products. Please note that this policy applies only to products you purchase directly from Simtek. Note: a restocking fee and/or other fees may apply. Refunds are made on a case by case basis, and returned to the original form of payment.

Please email to help@simtek.io to get started. 

Subscription Data Plan Refund Policy and Cancellations

No refunds on paid data plans.

If you would like to cancel your subscription data plan(s), please email help@simtek.io

You may cancel your subscription data plan at any time and there are no cancellations fees or contracts. Subscription data plans can be cancelled for the next billing date going forward. There are no refunds. Make sure you cancel before your renewal date.